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Year : 2017  |  Volume : 31  |  Issue : 2  |  Page : 94-98

Patient's satisfaction with care in a government health facility in North East India: A cross-sectional study

Department of Community Medicine, Jawaharlal Nehru Institute of Medical Sciences, Imphal, Manipur, India

Correspondence Address:
Bishwalata Rajkumari
Associate Professor, Department of Community Medicine, Jawaharlal Nehru Institute of Medical Sciences, Imphal - 795 010, Manipur
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/jms.jms_81_16

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Background: The study of patient satisfaction with care received is of paramount importance in the context of providing quality patient care services. Objectives: This study planned to assess the satisfaction and associated factors among in-patients attending a tertiary care government health facility. Materials and Methods: A cross-sectional study was conducted among all eligible in-patients of a government health care facility in North East India during March and April 2015 using a semi-structured questionnaire assessing seven domains related to patient care services. Descriptive statistics such as mean, standard deviation, percentiles, and percentages were generated and Chi-square test was applied to look for association between the level of satisfaction and other variables such as income, gender, age, and department admitted. Ethical approval was obtained from the Institutional Ethics Committee. Results: A total of 751 patients were interviewed with males constituting 275 (36.6%). Almost one-third 244 (32.5%) of the patients were highly satisfied with the overall care received. Patient education domain was unsatisfactory for 185 (24.6%) of the patients. Patients admitted to surgery and allied departments showed a significantly higher satisfaction level (P < 0.001) with care received than those admitted in other departments. Conclusion: Although the satisfaction level of physician and nursing care domains were high management needs to improve on the comfort and cleanliness of the wards and quality of food service to bring an overall improvement in the quality of care provided and to augment patients' loyalty.

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